FAQ-English

FAQ

frequently asked questions

Are all badges always on stock?

No, that would make little sense. Firstly, I pursue a normal profession and only make badges in my free time. Second, cast pieces that are in stock would lose their (at least initial) shine in the process. I make all the pieces accordingly if necessary. But of course, the molds are in stock, so I can usually cast within a few days.

It may be that sometimes there is little time left and I therefore need a little longer. Sometimes I don't have tin or raw material for the molds in stock and wait for a delivery myself. So if for some reason it will take longer I will inform you.

What do tin badges cost?

The prices are on the respective badge in the shop and are usually based on weight and effort. In addition, there is shipping. 

How much does shipping cost?

I frank with DHL Online, which is the most reliable and cheapest solution for me.



I add a flat rate for packaging (shipping boxes, airtight bags, paper and printing of labels) so that everything arrives undamaged. Also, Paypal takes a portion of your payment, which adds to my costs. Basis of the shipping costs is the price for parcel shipping with tracking from DHL. If DHL changes the price, I have to increase the shipping costs accordingly.



If you want to save shipping costs, please let me know before you order. We can then agree on uninsured shipping or find a solution for pickup / personal delivery. If the order is already booked in the system, I can not cancel the shipping costs again. Background are especially the Paypal fees. I would then have to refund you more than I have taken.

Do you also send abroad?

With a small business regulation and the packaging regulation, shipping abroad is very complicated.

Please understand that I have decided to make commercial shipping only within Germany. Maybe you have a correspondence address in Germany? Then I can gladly ship there.

Are there any discounts if I take multiple badges?

That's a thing what we can talk about. Please keep in mind, however, that as a small business owner I don't calculate big profit margins. In addition, PayPal charges me fees when I receive your payment.


If we agree on a discount, you will receive a coupon code from me, which you can then enter in the shop.

If you would like to talk to me about the price, it is best to contact me by e-mail. 


How do I order?

For all already finished models you can use the shop. If you are looking for something special, it is best to write me a message via e-mail or Facebook and say what you would like to have. We'll sort out the rest.

How do I pay?

Preferably comfortably with PayPal. That's how everyone has it the easiest. If you don't use PayPal, you can also transfer. The bank route takes a few days. I start as soon as the amount has been credited.

Can you make a certain badge that doesn't exist here yet?

Of course, something special is also possible. The question is: Can the badge you want afterwards be given away several times (e.g. a ship) and can it become part of my assortment in the future?


If so (may be available in the shop for everyone), the production costs will of course be better distributed over many badges and maybe we can get it done without charging anything for the mold.

In this case, the badge will be modeled and molded in consultation with you (usually in the form of photos by e-mail). It then becomes part of the assortment in the shop, where you can simply order it in the usual way in the desired number. The price for the badge is then again based on effort and weight.


If not (may not be available in the shop for everyone), we are talking about an exclusive tin badge for you or your group. In this case, it's best to continue reading here.


Do you also make custom-made products that only I or my group should get?

This concerns...


for example, unique pieces, symbols for closed groups or the like. Just everything that should not be freely available for everyone in the shop afterwards.


I'm very happy to do that for you.


Please understand, however, that in this case I charge something for the production of the mold, because  the later number of badges will be very limited, the costs can not be allocated to many individual pieces (time expenditure, material for positive and shape). 


How much does it cost?


You can continue reading here.


How is my badge made?


With a lot of manual work. It usually starts with a drawing - and of course I draw in such a way that it can also be made afterwards. So if you like the drawing, we are a big step further. Then there are many more work steps, here you are welcome to look over my shoulder.

Why is there a distinction between "modeling and moulding" and "ordering casts"?
This serves a fairer, more transparent and simpler calculation. In addition, not everyone needs pewter badges It can be, for example...

  • ... that someone likes to water himself, but needs help with motif and form. Then he only buys the mold.
  • ... that I make casts, which are templates for new moulds - e.B. for zinc casting or wine gum. No expensive tin is needed here.

How do I order a custom-made product?

If we have discussed everything and you want to go the way with me, then you can easily do it via the shop.

You need these two products. With step 1 I calculate the working time on the model and the material for the mold. With step 2 I calculate the working time during casting, the tin and other material/tool that I need for this.

Do you model all the pieces yourself?

Yes, because I don't want to copy the works of others and then pretend to be my own. If you want me to mold and reproduce an item that you provide to me, I assume that you own the rights to the item and no copyright is infringed.


Does tin retain its shine?

No, tin becomes dull and grey over time - tin grey. This is quite natural for pieces of tin that are exposed to the air. This is not defective material.